# Sept 54. Which of the following best defines a process map? a. How things are done...

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sept 54. Which of the following best defines a process map? a. How things are done now b. An organization's efficiency, outcome of care, and level of patient satisfaction c. A visual diagram of a sequence of events that result in a particular outcome d. Systematic and continuous actions that lead to measurable improvement in health care services and the health status of targeted population groups Which of the following best defines quality improvement? a. How things are done now b. An organization's efficiency, outcome of care, and level of patient satisfaction c. A visual diagram of a sequence of events that result in a particular outcome d. Systematic and continuous actions that lead to measurable improvement in health care services and the health status of targeted population groups 56. Which of the following best defines healthcare performance? a. How things are done now b. An organization's efficiency, outcome of care, and level of patient satisfaction c. A visual diagram of a sequence of events that result in a particular outcome d. Systematic and continuous actions that lead to measurable improvement in health care services and the health status of targeted population groups 57. Which of the following is NOT a role of leadership in quality improvement? a. Creating and sustaining a personal and organizational focus on the needs of internal and external customers b. Demonstrates a need to revise the organizational mission, values, goals, and expectations C. Integrates customer-oriented mission, values, goals, and expectations into all aspects of management d. Sets the direction for QI by creating a strong patient focus

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