## Answers

54)Ans:(b) An organisations efficiency outcome of care and level of patient satisfaction is known as process map.

55)Ans:(d) systematic and continuous actions that lead to measurable improvement in health care services and the health status of targeted population groups is known as quality improvement.

56)Ans:(c) A visual diagram of a sequence of events that result in a particular outcome is known as healthcare performance.

57)Ans:(a) creating and sustaining a personal and organization focus on the needs of internal and external customers is not a leadership in quality improvement.

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